Consumer rights
At the CCA, we are committed to protecting the rights of consumers engaging in crypto investments. Our mission is to ensure that all transactions within the digital industry are fair, transparent, and secure, maintaining the highest standards of consumer protection.
Your Rights as a Investor
As a consumer investing in cryptocurrencies, you are entitled to the following rights:
Right to Transparent Information
You have the right to clear, accurate, and easily understandable information about crypto products, services, and associated risks.
Right to Secure Transactions
You have the right to expect that your transactions are processed securely, with robust measures to protect your funds and data.
Right to Fair Treatment
You are entitled to be treated fairly, without being subject to misleading advertising, unfair fees, or discriminatory practices.
Right to Dispute Resolution
You have the right to report disputes or complaints and expect them to be resolved promptly through our regulatory channels.
Right to Data Privacy
Your personal and financial data must be handled securely, with full compliance with data protection laws.
Reporting Issues or Violations
If you believe your consumer rights have been violated or if you encounter any unethical practices in the digital sector, please contact us using the following methods:
Report an Issue Online: Use our online complaint form.
Email: [email protected]
Our team is dedicated to investigating your concerns and taking appropriate actions to protect your rights.
We work with other agencies, law enforcement and the private sector to share intelligence and disrupt scams where possible.
Your security, our priority
The CCA is committed to maintaining a secure and trustworthy digital investment environment. We continuously monitor the industry and enforce regulatory standards to protect consumers like you.
If you have any questions about your rights, please do not hesitate to contact us.